Return Policy

Returns on Failed Plants

We take pride in nurturing healthy plant growth and your success in cultivating our green companions. Our return policy reflects our confidence in providing you with robust plants that thrive under proper care and attention.

Perennials, annuals and house plants are not refundable.  All other merchandise is a case-by-case basis. 

If you have purchased a Dramm Product, you must register that product (here) with the company upon purchase. You must inform the company directly to get a replacement.

Trees and Shrubs

We extend the option for partial refunds within a 90-day window for trees and shrubs that have been thoughtfully established in the ground, allowing their roots to establish a solid foundation for growth. Should a plant face challenges, we're pleased to offer a 50% refund of the initial purchase price.

To initiate consideration for a refund, kindly present your receipt, the plant in question, and secure authorization from one of our knowledgeable managers.

For your guidance, we've provided an informative video that showcases the optimal techniques for planting trees. These same steps are equally applicable to shrubs. In addition to the video's insights, we recommend enhancing your planting endeavor by enriching your soil with generous mulching, especially if dealing with predominantly sandy or clayey soils.

It's important to remember that plants are living entities with a perishable nature. Your commitment to their well-being is pivotal to their prosperity. This encompasses ensuring ample hydration, cultivating suitable soil conditions, and safeguarding against potential animal-related damage. By embracing these responsibilities, you join us in fostering a vibrant and flourishing plant partnership.